One word for each concept, written down in one place

The words agreed in the terminology document now have a home in the product documentation: the glossary lists the decided term for each concept, the words it replaces, the seven project stages, the role names and the nine product names that keep their capitals. It also records the decisions taken on 21 October — Follow up for the Customer Success Manager’s action, Work queue and Active projects for the expert, organisation, login and customer in place of “account”, and Quote for the expert’s priced response, with Bid pool kept as the name of the selection process.

The screens move to these words one by one over the coming releases. The first is the customer’s Projects list, which now describes every project from the initial request through delivery and closure.