Manage a tenant’s users from the tenant management console

A tenant’s user list in the console used to be something you could only look at. Now you can act on it. From a tenant’s page you can invite someone by email address and role, revoke an invitation they haven’t accepted yet, remove a member, and change a member’s role. The Sustentus team can do this on any tenant; a partner can do it on the tenants assigned to them.

Invitations are listed on their own until they’re accepted, with the email address, the role and the date they were sent, so a wrong address or a wrong role can be withdrawn rather than left outstanding. Removing someone removes them from that tenant only — their account and any other tenant they belong to are untouched.

The roles you can assign are the tenant’s own: admin, CSM, SDM, expert, vendor and customer. A change made here is the role the tenant’s own platform sees, so granting someone admin gives them tenant administration straight away. One rule is enforced for you: a tenant always keeps at least one admin, so its only admin can be neither removed nor moved to another role until someone else holds it.