The assistant can answer questions about your catalogue

The last release fixed the room the conversation happens in. This one is about the conversation itself — and about something the assistant can now actually do for you.

Ask about your products and services. The assistant can look up your organisation’s catalogue and answer from it, so “what services do we offer, and are they all active?” gets a real answer instead of a polite refusal. It reads only your own organisation’s catalogue, and it only reads — it cannot change anything. Everything else still needs the main Sustentus platform, and the assistant will say so plainly rather than guessing.

A starting point instead of a blank page. Opening the assistant now offers four things worth asking, and tapping one sends it as your first message.

Replies are easier to work with. Each reply is marked as the assistant’s, carries the time it arrived, and has a copy button — useful when you want to paste an answer into an email or a ticket.

Waiting looks like waiting. While the assistant is thinking, the indicator sits where the reply will appear and the words simply fill in, instead of a separate line above the message box that vanished when the answer arrived.

When something goes wrong, it reads as part of the conversation. If the assistant cannot reach its model, or a message fails, the notice now sits in the conversation where it belongs. You can still send in both cases — a failed message is worth trying again, and it usually works.

Conversations still start fresh when you refresh the page.