The demo world is now a software vendor, not a consultancy
The demo tenant used to tell the story of an IT consultancy that integrated other companies’ products. That is not who Sustentus is sold to, so anyone walking a prospect through the demo was arguing against the pitch on every screen.
The demo now tells the story of Orrery Software: a software vendor whose services arm implements, integrates, migrates and supports its own product for the customers who license it. The catalogue is that vendor’s own product modules, and the services on offer are the ones the marketing site advertises.
What you will see after your next demo reset:
- Ten customer companies across the Nordics, Benelux, DACH, and the UK and Ireland, each raising leads in their own language
- Six delivery consultants, with twenty-five live engagements spread across every stage of the service journey and eighteen months of closed history behind them
- Individually written detail on every engagement — its blockers, action items, messages and satisfaction comments are its own, so no two screens repeat the same sentence
Every company, person and number remains invented, and a reset reproduces the same world every time.
Languages are now languages
Leads and people carried a country code where their language should have been. It looked harmless, but it fed two places that matter: the coverage grid an SDM uses to spot gaps, and the filter that decides which experts can be matched to a lead. Because everything held the same wrong value, coverage collapsed into a single column and the language check never actually checked anything.
Leads and users now carry real language codes, and existing records have been updated. Coverage now separates properly by language, and expert matching genuinely respects it — an expert has to share a language with the lead to be put forward.