Active service revenue, and money that always says which money it is
Most arguments about a revenue number are two people using one word for three different amounts. Your dashboard now names which amount it means, every time, and it no longer puts a snapshot next to a period total as though the two could be compared.
Active service revenue replaces the MRR proxy
The money tile on your dashboard used to read MRR (proxy) — a placeholder, and its own description
said so. In its place is active service revenue: the contracted value of every engagement you have
accepted that is not yet settled and has not ended, as at the moment the page was read.
It is labelled a stock, not a monthly figure, because that is what it is — a snapshot of the work in flight right now. A stock is not a rate and does not belong in the same sum as one, so nothing on the dashboard adds it to a period total or compares it against one.
The figure is shown in whole units of your reporting currency and is never abbreviated. The tile and the entry in the KPI dictionary read the same records, so the two cannot disagree.
It opens to where the work is stuck
Open the figure and you get the four delivery stages the work sits in. Every engagement is in exactly one stage, so the rows add up to the total shown rather than nesting inside each other, and the arithmetic is printed underneath so you can check it.
Beneath the stages sit the engagements themselves — contracted value, stage, and how many days each has been sitting in that stage. Those rows add up to the figure above them. A number that says how much work is in flight is useful; a number that also says where it has stopped moving is actionable.
Four states, never mixed
Every money figure now names which of four things it is:
- Delivered — the contracted value of work that reached delivered
- Committed — accepted value that has not been billed yet
- Billed — the value of bills you have issued
- Collected — what the customer has actually paid
No screen adds two of these together, and no screen compares them. They answer different questions and a figure that blends them answers none of them.
A bill that is issued, queried, cancelled and re-issued counts once — the bill that is currently valid, not every version of it. When an engagement ends part-way through delivery it leaves active service revenue that day: what was collected stays collected, and value that was billed but never paid reads as outstanding rather than as revenue you earned.
One currency, and it says what it left out
Figures are read in your reporting currency. An engagement priced in a different currency is left out rather than converted at a rate nobody agreed to, and the number of engagements excluded is stated beside the figure — so an amount that looks low tells you why.
All figures exclude tax, and every one of them opens to the engagements or bills behind it. Where the records genuinely give zero, you see zero with the count behind it. Nothing on this surface is illustrative, indicative or smoothed.