Staff can now view and edit a workspace’s role templates and per-user permission overrides straight from the tenant’s page in the console — no need to walk a customer through their settings first.

Each change is written to the same tenant-owned audit records the in-app settings use, so the customer’s own audit views show exactly what the customer sees, and every staff edit is also recorded on the console’s activity trail. Role templates that were never customised still resolve to the platform defaults, so nothing is forced through the console.