The agent’s answers show labels, not stored codes
Some of the agent’s answers printed the codes the platform stores instead of the words a person reads. They now show the label.
- Blocker breakdowns keep their capitals: “Blocked accounts by CSM” and “Blocked accounts by SLA status”, not “by csm” or “by sla status”.
- Your portfolio shows each account’s delivery status by its name in your workflow, such as “Drive Value Delivery”, not a code such as “work_in_progress”. An account whose stored status the workflow no longer knows reads “Unrecognised status”.
- An account with no status reads “No status”.
- SDM coverage and demand name the language: “SAP · MM · EMEA · English”, not ”… · en”.
- Names stay as you typed them. The agent is told to quote company, service, product and skill names exactly as they are stored, without changing their capitals.
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