Notifications that fail to send are tried again, and no longer disappear

Some notifications are not a convenience — they are the only thing that moves the work on. If the reminder to a customer who has gone quiet never arrives, nobody knows the request has stalled. If the message telling a CSM or SDM that an expert has raised an invoice never arrives, the invoice sits in draft and the payout waits behind it.

Until now, an email or notification that failed to send was simply lost. Nothing tried again, and nothing said so.

What has changed

A reminder that does not reach a customer is sent again. When a request goes quiet during its requirements stage, the daily check sends the customer a reminder and, if the silence continues, alerts the CSM. If either fails to reach its recipient, it is no longer marked as sent — the next day’s check sends it again. If that attempt fails too, the request is left alone and the failure is recorded, so nothing is chased for ever and nothing is quietly dropped.

An invoice nobody was told about is visible on the request. When an expert raises an invoice against a delivered milestone, the CSM and SDM are notified so they can approve it. If that notification reaches nobody — including when the request has no CSM or SDM assigned yet — it is tried again the following day. If it still cannot get through, the Invoices section of the request now says so directly to anyone who can approve the invoice, with the reason.

What you need to do

Nothing. This works on its own. The one thing worth knowing is that if you open a request and see a note above the invoices saying one of them was raised without reaching anyone, that invoice has been waiting for your approval without ever announcing itself — it is worth looking at first.