Configure escalation for your organisation

Admins can now set up escalation from the platform setup dashboard:

• Turn default escalation on or off for your organisation from the new escalation settings page, and your choice is saved.
• The escalation card on your setup dashboard now shows your real status — active when default escalation is on, or flagged as missing when it is not yet set up.

This is part of making your platform setup dashboard reflect your organisation’s real configuration.