Onboarding sets up your real SLA configuration

When you set up a new workspace, the setup assistant now drafts your service-level agreements as the six service stages you actually run — Request, BRD, Bidding, Delivery, Billing and CSAT — instead of asking you to pick from placeholder tiers that led nowhere.

• Each stage arrives pre-filled with sensible response and resolution targets, so you start from a working baseline and just confirm or adjust the days.
• You review one clear item per stage, with its owner and impact shown for context.
• Whatever you approve commits straight into your live SLA settings — ready to run the moment you launch.