Drill into customer health, and see SLA breaches in your churn risk

The customer health cards on your vendor dashboard now go deeper, and your churn risk is more complete:

• You can now open a full CSAT-by-revenue breakdown and a service-quality breakdown straight from the cards — the “view CSAT detail” and “view breakdown” links now lead to real pages instead of going nowhere.
• Your churn risk now also counts deliveries that missed their SLA, alongside low satisfaction and ageing projects, so the accounts and revenue flagged as at risk give you the fuller picture.
• Both breakdowns follow the date range you pick on the dashboard.