What’s new
The latest improvements to the Sustentus platform, newest first. Open an entry for the full detail, or use search to find a change.
- Completed demo projects are titled for the work they describe· csm, vendor, expert
- SDMs see which matched experts were never told about a lead· sdm
- The assistant points customers only at a contact they have· customer
- Every assistant says customer, not account· admin, csm, sdm, expert, vendor, customer
- Margot Duval's demo profile reads as a security and compliance expert· expert, sdm, vendor
- Every figure page speaks the same words — project, current, as of, total· vendor, csm, sdm, expert, admin, customer
- A customer's Revenue at Risk follows the range you are reading· vendor
- Figure pages keep the period you came from, and stop at the day you picked· vendor
- A project's page shows the same value as its pipeline card· vendor, csm, sdm, admin
- The bid pool shows each service's price in its own currency· expert, customer
- The assistant says customer, organisation and login· admin, csm, sdm, expert, vendor, customer
- Demo requests and expert skills match their service· vendor, expert
- Populating demo data keeps the demo tenant to its eight services· admin
- Every project's value is shown and counted in its own currency· admin, csm, sdm, vendor, customer
- The expert's assistant calls the price the service's list price· expert
- A refused quote decision now shows why· admin, sdm
- Settings are named in plain words, and quiet conversation cards say it once· admin, csm
- Metric definitions and Revenue at Risk speak in projects· vendor
- Requirement documents show the service's price, and customers are never asked for a budget· customer, csm
- Customers see the same project status on every page, and a loading problem is no longer shown as "no project"· customer
- Screen readers now say when a dashboard card needs attention· admin, csm, sdm, expert, vendor, customer
- The demo tenant's services carry the standard service names· admin, vendor, csm, customer
- Your work has two names — Work queue and Active projects· expert
- Follow up is the one word for prompting someone who has gone quiet· csm, sdm, expert, vendor, customer, admin
- Forecast Service Revenue shows how each project is priced· vendor
- One word for each thing — organisation, login and customer· admin, csm, sdm, expert, vendor, customer
- The pipeline summaries read in plain words, and Service Pipeline Value covers every open project· vendor, admin, csm, sdm, expert, customer
- An expert's priced response is a quote, everywhere· expert, csm, sdm, customer, vendor, admin
- Revenue at Risk is the value of the customers listed under it· vendor
- The demo's matching note reads out what it says· sdm, admin
- SDM risk counts include only High and Medium risks· sdm
- The figure pages name every project, date and amount in plain words· vendor
- The Accounts at risk panel is now Service Delivery Risks· vendor, csm
- The users segment buttons refresh the list you are on· admin, csm, sdm
- Vendor figures are stated in your organisation's currency· vendor
- The Accounts at risk card's link now reads View all customers· vendor
- A lead's history shows its value as it stood at the time· csm, sdm, vendor
- The CSV lead import refuses inactive products and skills· admin, csm, sdm, vendor
- A figure's definition opens with a press and stays open· admin, csm, sdm, expert, vendor, customer
- The demo's milestone updates are dated when the milestone moved· admin, csm, sdm, expert, vendor, customer
- Three pipeline definitions now say "project" throughout· vendor, admin, csm, sdm
- Empty expert figures say so once· expert
- Clearing filters always lands on the cleared list· admin, csm, sdm, expert, vendor, customer
- Admins hear about new projects, and everyone hears when their role changes· admin, csm, sdm, expert, vendor, customer
- A figure's definition opens the same way everywhere· admin, csm, sdm, expert, vendor, customer
- Two pipeline summaries now say exactly what they count· vendor, admin, csm, sdm
- Go-live readiness checks prices are in your organisation's currency· admin
- Screen readers hear one current page on the CSM and SDM dashboards· csm, sdm
- A new list price starts in your organisation's currency· admin
- Locked sidebar entries tell screen-reader users why· expert
- Red on the admin overview now means a problem· admin
- The demo's Aldermoor blocker now says who it is waiting for· vendor
- Your profile reaches a workspace only once you've joined it· customer, vendor, expert, csm, sdm, admin
- A seat with narrowed access no longer sees a range on the Command Centre· vendor
- Overview cards show colour only when something needs your attention· admin, expert
- The requirements card shows the same dates as your workspace· customer, admin, csm, sdm, expert, vendor
- The guided demo's customer came in through a product trial· vendor, csm, customer
- The guided demo's invoice notices open the invoice they name· csm, sdm, expert, customer
- Experts with a second account are no longer locked out of onboarding· expert
- Experts' Earnings and Quality sections lose their extra line· expert
- An empty figure tells good news apart from missing data· admin, csm, sdm, expert, vendor
- Figure pages say "How this is calculated"· vendor, csm, sdm, expert, customer, admin
- Forecast Service Revenue speaks of projects· vendor
- Revenue funnel and Revenue lost before go-live speak of projects· vendor
- The Customer Service Journey header reads calmer· admin, csm, sdm, expert, vendor, customer
- Turning a notification's In-app switch off now stops it in the app· admin, csm, sdm, expert, vendor, customer
- Pipeline cards lead with the project's title and name its owner· vendor, admin, csm, sdm
- The Live Service Pipeline's summaries speak of projects· vendor, admin, csm, sdm
- View As is retired — admins see their own view· admin
- Revenue at Risk says when a project has stalled· vendor
- The Command Centre's headline figures say what they show in plain words· vendor
- The SDM assistant uses the dashboard's readiness words· sdm
- Bid price bands count only bids on leads with a product· sdm
- SDM risk pages explain risk in the words on the pills· sdm
- SDM figures now count your area's paid invoices· sdm
- SDM status badges stand out on highlighted rows· sdm
- The Users page says when your team is only you· admin, csm, sdm
- The Live Service Pipeline tells vendors what it is for· vendor
- The guided demo says its customer's journey is complete before rewinding it· vendor, csm
- The guided demo and the Matching card name the same matching criteria· admin, sdm
- A failed save on a workspace says so in plain words· admin, csm, sdm, expert, vendor, customer
- Bid figures on a project workspace keep up with the bids· csm, sdm, vendor
- The "could not load this page" screen follows your theme· admin, csm, sdm, expert, vendor, customer
- Invoice notifications open the invoice· csm, sdm, expert, customer
- Accounts at risk replaces Account warning signs on the Command Centre· vendor
- Go-live readiness now reflects what is actually set up· admin
- The Active Service Revenue register shows delivery progress and a risk level· vendor
- Active Service Revenue's movement no longer reads as good or bad· vendor
- "Try again" now shows it is working and can't be pressed twice· admin, csm, sdm, expert, vendor, customer
- A card's definition links only to a definition· customer, expert, csm, sdm, vendor
- A card's definition opens only from its question mark· csm, sdm, expert, vendor, customer
- Card links tell screen readers which page they open· csm, vendor
- The Command Centre says its figures are as of today· vendor
- Customers see the request they already raised instead of being asked to raise another· customer
- The demo's finished work always falls between the customer's acceptance and today· admin, csm, vendor
- The demo's delivered work no longer shows bidding still open· admin, csm, vendor
- Clearer links and keyboard focus on the expert and customer overviews· expert, customer
- Every action on the expert overview now leads somewhere· expert
- Empty figures say so in one line· admin, csm, sdm, expert, vendor
- Experts hear when their bid is chosen, and managers when a lead moves on· expert, csm, sdm
- Vendor money figures show your reporting currency· vendor
- Revenue Entering Service is now Forecast Service Revenue· vendor
- Clearing an empty list keeps your page size, and the people list stays cleared· admin, csm, sdm, expert, vendor, customer
- Every notification now has a row in your notification preferences· admin, csm, sdm, expert, vendor, customer
- The guided demo shows its date in the bar· vendor, csm, sdm, admin
- The guided demo picks up where Back left it· admin
- The assistant's side panel says plainly what it shows· csm, expert, customer, sdm, admin, vendor
- A bid left open after an award now says why in plain words· sdm, admin
- The assistant keeps your requirement document short and in order· customer
- Catalogue records say Archive and what it does· admin
- Pick a past day on the Command Centre· vendor
- Satisfaction surveys ask and show scores the same way· customer, csm, admin
- The demo's Command Centre shows a running business before the walk's first lead arrives· vendor
- Older survey scores show as the customer gave them· customer, csm, admin, expert
- The help centre explains how to bring leads into Sustentus· admin, vendor, csm, sdm
- Red, amber and green now only mean something· admin, expert, vendor, customer
- Expert shortlists rank by the skills a lead needs· sdm, admin, expert
- The demo explains how its experts were matched· sdm, admin
- Notification emails say which lead they are about· admin, csm, sdm, expert, customer
- CSMs see their blocked accounts as a table when the assistant opens· csm
- Page subtitles say whose records you are looking at· admin, csm, sdm, expert, vendor, customer
- Each product name is used once per organisation· admin
- Your SDM area is set by regions and products· sdm
- A service in use by a lead can no longer be archived· admin
- Notifications say which lead, request or invoice they are about· admin, csm, sdm, expert, vendor, customer
- The guided demo's Command Centre moves forward with Brightline's request· vendor
- The guided demo opens on the earlier Command Centre again· vendor
- The guided demo says how its experts were matched· sdm, admin
- Admin and staff screens show labels, not codes· admin, csm, sdm, expert, customer
- The agent's answers show labels, not stored codes· csm, sdm, expert, vendor, customer
- The assistant answers in plain British English· admin, csm, sdm, expert, vendor, customer
- CSMs are told when a customer asks an expert for changes· csm, sdm, customer
- See the Command Centre as it stood on an earlier day· vendor
- The console and the agent say what failed and how to get back· admin, csm, sdm, expert, vendor, customer
- The tenant console names roles, assistants and notifications in plain words· admin
- The SDM selects the expert and sends the quote; the CSM handles the customer· csm, sdm
- One word for nudging a blocker on the CSM dashboard· csm, sdm
- The CSM and SDM dashboards work by keyboard, and sidebar links open in a new tab· admin, csm, sdm, expert, vendor, customer
- CSV lead imports keep service and industry names as typed· admin, csm
- A customer's licence shows ARR and renewal only· vendor
- Amounts in full and plainer nudge times on the CSM dashboard· csm, sdm, expert
- Expert and customer overview cards say each thing once· expert, customer
- When something fails, Sustentus says what failed and what is unchanged· admin, csm, sdm, expert, vendor, customer
- Figure pages show the movement chart first, with its records a click away· vendor, csm, sdm, customer, expert, admin
- Figure pages lead with the number· vendor, csm, sdm, customer, expert, admin
- Figure pages state their range once· vendor, csm, sdm
- Figure pages say when there is nothing to show in one line· vendor, csm, sdm, customer
- IDs, keys and prompt diffs line up in a monospace face· admin, csm, sdm, expert, vendor, customer
- The revenue funnel shows what it counts· vendor
- Metric names read in sentence case· vendor, admin
- Acronyms read as acronyms in activity and permissions· admin, csm, sdm, customer
- Empty lists say why they are empty and what to do next· admin, csm, sdm, expert, vendor, customer
- Setup asks one plain question at a time and drafts your profile as fact· vendor, admin
- Workspace setup shows where each item came from· vendor, admin, expert
- Each dashboard figure has one name· vendor, csm, sdm
- Status badges and warnings use one colour per meaning· admin, csm, sdm, expert, vendor, customer
- CSM and SDM overview cards say each thing once· csm, sdm
- The CSM and SDM overviews open straight onto their figures· csm, sdm, vendor
- Overview colours now mean something· vendor, csm, sdm
- A lead gets its SDM when it opens to bids, not when work begins· sdm
- SDM outreach survives a product rename· sdm, admin
- SDM coverage pools are named by product, region and language· sdm
- SDM screens show status names, not system codes· sdm
- SDM coverage, readiness and risk read the same everywhere· sdm
- Clearer labels on shared controls· admin, csm, sdm, expert, vendor, customer
- Sustentus respects your reduced-motion setting· admin, csm, sdm, expert, vendor, customer
- Text fields show a text cursor, and dark mode holds in more places· admin, csm, sdm, expert, vendor, customer
- Dates read day-first, in your organisation's time zone· admin, csm, expert, vendor, customer
- The lead workspace shows languages and statuses by name· admin, csm, sdm, expert, customer
- Account warning signs on the Command Centre, and a simpler Top customers table· vendor
- The Command Centre reads at a glance· vendor
- The customer health card leads with one score out of 10· vendor
- Figure pages show the records straight after the number· vendor, csm, sdm, customer, expert, admin
- Accepting a bid no longer moves the lead to you, and every lead in delivery has an SDM· csm, sdm
- Revenue Entering Service is valued at your Price Book· vendor
- Revenue at Risk shows why each engagement is at risk· vendor
- The Revenue at Risk page opens on why· vendor
- CSMs run Expert Match and the bid pool, and the guided demo follows them· csm, sdm, customer, vendor
- Demo requests are priced from the standard service price list· vendor, csm, customer
- Your overview cards explain themselves from anywhere on the card· csm
- Catalogue names keep the capitals you type· admin, vendor, csm
- Three more figures in the KPI dictionary· vendor
- The Command Centre reads one window· vendor
- Customer details from the public form are marked until staff confirm them· admin, csm, sdm, customer
- Your requirements confirmation answers straight away, and every matched expert hears about it· customer, expert
- Brightline's account health shows a score in the demo· vendor
- Approved invoices show when they were handed to finance· vendor, csm, sdm, admin
- A webhook lead for an address held by an archived record is refused, not retried forever· admin
- The demo's customer conversation records what it asks· customer, csm
- Adding a customer who already has a sign-in now sends them an invitation· vendor, customer
- Customers and experts see only their own side of the quote, everywhere· customer, expert, csm, vendor
- Requirement documents go to experts only before bidding starts· customer
- The assistant's "today" is your own day· customer
- The KPI dictionary shows Revenue Entering Service and the Live Service Pipeline live· vendor
- The assistant's opening leads with your worst blocked accounts· csm
- A refused webhook key no longer crowds out your recent deliveries· admin, vendor
- Changing someone's primary role keeps the other roles they hold· admin, csm, sdm, expert
- Webhook deliveries can no longer send unlimited invitation emails· admin
- Webhook keys stay at two, and the key list stays short· admin
- Bids name the customer's currency· expert, csm, sdm, admin
- The demo tenant is now a UK CRM vendor's world· admin, csm, sdm, expert, vendor, customer
- Match cards drop an expert's start date once it has passed· sdm
- Match cards show an expert's current project counts· sdm
- Match cards show the SDM's note· sdm, admin
- The Live Service Pipeline's totals add up· admin, csm, sdm, vendor, expert, customer
- Owners go by the same name on every screen· admin, vendor, csm, sdm
- Delivered requests now show as delivered in the assistant· customer
- Your requirement document is checked again when you submit it· customer
- Experts are told when the requirements behind their bid change· expert, customer, csm
- Request search matches each requirements document as it stands today· csm, sdm
- Active projects now mean projects in delivery· csm, sdm, expert, vendor
- Blocked accounts are worked only by their own CSM, and a failed action says why· csm
- Satisfaction figures show your own currency, and new people start in your organisation's· vendor, admin
- Your finished project stays on your dashboard· customer, expert, vendor
- Expert quality figures now count the work an expert has delivered· sdm, expert
- Certifications name the product they cover, and the match card counts them· expert, sdm, admin
- Matching starts from the product and ranks experts on the ticks you can see· sdm, admin, expert, vendor
- A lead's value now comes from the experts' bids· admin, csm, sdm, vendor, customer, expert
- Compare bids on more than the price· sdm, admin, customer, expert
- Vendor figures count your whole organisation· vendor
- The requirements section shows the whole approved document· csm, sdm, admin, customer
- Your requirement document is submitted only when it is complete· customer
- A customer's approval now sends their requirements straight to experts· customer, sdm, csm, expert
- Match cards show each expert's projects and which of the lead's criteria they meet· sdm, csm
- The assistant now reads like a briefing, not a chat· csm, vendor, expert, sdm, admin, customer
- Reopened conversations show who answered each question· csm, admin
- The assistant now briefs CSMs before they ask· csm
- The assistant now briefs experts, SDMs and admins before they ask· expert, sdm, admin
- The assistant now briefs vendors and customers before they ask· vendor, customer
- The assistant keeps answering when you skip a confirmation· customer
- Tell the assistant your timing, budget and the rest of your request· customer
- Customers can answer their own survey even without access to CSAT results· customer, admin
- Your new request opens beside the assistant· customer
- SDMs can release approved briefs to the bid pool again· sdm, customer, expert
- Quotes are priced in your currency, and the demo follows one engagement end to end· customer, csm, sdm, expert, vendor
- Releasing a late request now asks for a new bid deadline· sdm, expert
- Customers write their requirements in a conversation with the assistant· customer, csm, sdm, admin
- An SDM releases every approved brief to the bid pool· sdm, csm, customer, expert, admin
- Open any engagement as it stood at an earlier moment· admin, csm, sdm, expert, vendor, customer
- Invoices show tax, read Created, Sent, Paid or Overdue, and carry a reference you can read aloud· admin, csm, sdm, expert, vendor, customer
- See where every service lead came from· vendor, csm, sdm, admin, customer
- A failed profile save no longer leaves some fields half-saved· admin
- Quotes show the delivery cost, the platform fee and the customer price· vendor, csm, sdm, customer, expert
- Searching the users, leads, invoices and CSAT lists narrows them again· admin, csm, sdm, customer
- Reuse an archived catalogue name, and clear a description· admin, csm, sdm
- Answer the assistant's questions with a click· customer
- CSAT responses open reliably from the CSAT list· csm
- Delivery risks show the money at stake and the next step· csm, sdm, expert, vendor, customer
- See how each matched expert is engaged, what they cost and how they have delivered· sdm, admin, expert
- Paid invoices now show as paid on the workspace· csm, sdm, customer
- Invoices show the currency they were quoted in· admin, csm, sdm, expert, vendor, customer
- The Live Service Command Centre, the Live Service Pipeline and the Customer Service Journey· vendor, csm, sdm, admin
- Paging a list and opening a row no longer reloads the whole page· admin, csm, sdm, expert, vendor, customer
- Older notifications you loaded stay on the page when it refreshes· admin, csm, sdm, expert, vendor, customer
- Every overview has one address, and back links keep your view· admin, csm, sdm, expert, vendor, customer
- Top customers now has one home, and the card agrees with it· vendor
- The approvals list follows your own permissions· csm, sdm, admin
- Screen readers now announce every rich-text field by its label· admin, csm, sdm, expert, customer
- A permission granted at own scope no longer opens pages that show the whole workspace· admin
- Settings opens on your first tab, and catalogue edit buttons only show when you can use them· admin, csm, sdm
- The lead import hub only offers the tabs you can open, and two dashboard details are fixed· admin, csm, sdm, vendor, expert
- The platform fee is set by Sustentus, and the vendor revenue share is gone· admin, vendor, sdm, csm
- Back to users returns you to the list exactly as you left it· admin, csm, sdm
- Navigation on a phone· admin, csm, sdm, expert, vendor, customer
- Every figure on platform setup opens the detail behind it· admin
- Your requirements document now keeps its history, and your own words· customer, csm, sdm, expert
- Blocked accounts is now one inbox you can work from· csm
- Every card on go live control opens to the accounts behind it· csm
- Every card on your project overview now opens to the records behind it· customer
- Every card on your workbench opens to the work behind it· expert
- Invoice approvals now live in Finances· admin, csm, sdm
- Vendors get one home for bringing in leads· vendor
- Leads take their customer's region and country automatically· admin, csm, vendor, customer
- Notifications is a grouped inbox you can filter· admin, csm, sdm, expert, vendor, customer
- Open any account in your portfolio, and read its status in your own words· csm
- Every figure on go live readiness opens to the work behind it· sdm
- Dark mode works on every screen· admin, csm, sdm, expert, vendor, customer
- Skills moves onto the Configuration page· admin, csm, sdm
- The users list is now segmented, with the columns each group needs· csm, sdm, admin
- A person's whole record, on one page· csm, sdm, admin
- Every card on your dashboard now tells you what it counts· vendor
- The workspace header names the customer and where they are· admin, csm, sdm, expert, vendor, customer
- A quieter lead workspace when there is nothing to do· csm, sdm
- Active service revenue now opens to the engagements behind it· vendor
- Who sees which satisfaction responses now follows the permission, not the role· admin, vendor, customer
- Accepting a bid checks the lead before the bid is awarded· sdm, csm, expert
- An account is matched to an existing record only on a verified email address· admin, csm, sdm, expert, vendor, customer
- Leads from your public form now wait for you before entering the backlog· vendor, csm, sdm, admin
- A permission you grant now opens the page, not just the way in· admin, vendor
- The funnel and customer cards open to the leads and customers behind them· vendor
- Revenue delivered and revenue at risk open to the work behind them· vendor
- Every card on the vendor dashboard now opens to the detail behind it· vendor
- Every rate on your dashboard now opens to the people behind it· vendor
- The lead workspace shows the expert shortlist and its fit scores· admin, sdm
- A bid left open on an awarded lead is now flagged, and rejectable· sdm, admin, expert
- Bid change requests and revisions now notify the service delivery manager· csm, sdm
- A bid that has been decided is no longer the expert's to change· expert, sdm, customer
- Mistyped enquiries no longer lock colleagues out of a lead form· vendor, customer
- Put a lead-capture form on your own website· vendor, admin, customer
- People named on an incoming lead are invited to your workspace, not added to it· admin, customer
- Requirements chat opens after you raise a request while viewing as a customer· admin
- Viewing as a person now shows the pages their own permissions open· admin, csm
- Invoice alerts now say what they mean for you· customer, expert
- Notifications open the request they are about· csm, sdm, expert, customer
- Notifications that fail to send are tried again, and no longer disappear· csm, sdm, customer
- Your own work follows the role you are working as· expert, customer
- A bid shows when it was submitted, not when it was started· sdm, expert
- A declined quote no longer shares the customer's reason with the bid pool· customer, expert, csm, sdm, admin
- Accepting a bid settles its quote before the bid is awarded· sdm, customer
- A declined bid is no longer named to rival experts· expert, customer, csm, sdm, admin
- Rejection reasons now reach only the people they were written for· customer, expert, sdm
- Inviting a customer who came in through your lead form now works· vendor, admin, customer
- Changing someone's role no longer disturbs the other roles they hold· admin, expert, customer
- A bid the platform cannot read now says so· sdm, expert
- An accepted bid is now final· expert, customer
- Write your requirements in conversation, and submit them when they read right· customer
- Your requirements, read back to you in the assistant· customer
- Pay an invoice from your project workspace· customer, expert, csm, sdm
- Run delivery from the project workspace· expert, csm, sdm, customer, admin
- Your CRM can send leads straight into Sustentus· vendor, admin
- Approve or reject an invoice from the project workspace· csm, sdm, customer
- A bid's rejection reason is no longer visible to rival bidders· expert, sdm
- Accepting a bid always sends the customer a quote· sdm, customer
- A permission you grant now opens the pages it protects· admin, csm
- The assistant can now sketch what it would take to source an uncovered pool· sdm
- A rejected bid keeps the expert's own remarks· sdm, expert, customer
- Switching roles now changes what you can do· admin, csm, expert
- Bid review works on every bid in the pool· sdm, expert
- The workspace shows your change as soon as you make it· customer, csm, sdm, expert
- Administrators can ask the assistant what it is costing· admin
- The assistant now shows what you can do on an account, not just where it stands· csm
- Proposals and bid review now sit with the service delivery manager· csm, sdm, admin
- Review each bid from its own row on the lead workspace· sdm, csm, expert
- The actions rail says which stage each group of actions belongs to· sdm, csm, admin, expert, vendor, customer
- See which updates on your project actually moved your go live date· customer
- The assistant now shows its reasoning, and offers the next question· csm, sdm, vendor
- The assistant shows you which register is answering· csm, sdm, expert, vendor, admin, customer
- See who is assigned to a lead without opening the assign action· csm, sdm
- Chase whoever is actually blocking go-live· csm, expert, vendor
- The lead workspace's actions are grouped and say what they do· csm, sdm, admin, expert, vendor, customer
- Edit a lead's overview and requirements as formatted text· csm
- Ask an expert to revise a proposal, instead of rejecting it· customer, expert, csm
- Bid summaries read as writing, not as code· sdm, csm, expert, customer
- Four more settings you can now change yourself· admin
- The assistant opens on what your role is for· csm, sdm, expert, vendor
- Leads without proposals now close themselves when the bid deadline passes· csm, expert, vendor
- Your subscription tier now appears on your settings· admin, vendor
- Accept or reject your quote on the project workspace· customer, csm, sdm
- Leads that stop now say why· csm, sdm, vendor
- Customers can approve their BRD without waiting for a CSM to be assigned· customer, csm
- Quiet requirements sessions now get a nudge, then a CSM· customer, csm
- Setup will not launch a workspace with nothing in it· admin, vendor
- Finish or revisit your workspace setup any time· admin, vendor
- A failed profile save now tells you what it did save· admin
- Renaming your workspace now changes the name everywhere· admin
- Reset a setting to default, then set it again· admin
- AI spend now counts the conversations we could not save· admin
- Publishing a prompt now checks it against what is actually live· admin
- The assistant now answers a CSM as a CSM· csm
- See what the assistant is costing you· admin
- Every number the assistant gives a CSM can now be checked· csm
- Vendors, experts and service delivery managers get their own assistant· vendor, expert, sdm
- Rich text keeps its formatting when you read it back· admin, csm, sdm, expert, vendor, customer
- The assistant can answer questions about your catalogue· customer, expert, csm, sdm, admin, vendor
- The assistant now fits your phone and follows your theme· customer, expert, csm, sdm, admin, vendor
- A branded sign-in, invitation and access experience in the console· admin
- A refreshed dashboard, activity trail and notifications in the console· admin
- A proper sidebar for the tenant management console· admin
- The console's tenant pages, refreshed· admin
- Your assistant conversations are saved· admin, csm, sdm, expert, vendor, customer
- The assistant now knows which organisation you are in· customer, expert, csm, sdm, admin, vendor
- Tenant workspace changes now arrive by email· admin
- The assistant tells you when it cannot reply· customer, expert, csm, sdm, admin, vendor
- Be told what happens in the tenant management console· admin
- Ask the Sustentus assistant a question· customer, expert, csm, sdm, admin, vendor
- See who did what in the tenant management console· admin
- Create, suspend and end a tenant from the tenant management console· admin
- See a tenant's plan, seats and subscription status in the console· admin
- Manage a tenant's users from the tenant management console· admin
- View As is now one control, at the bottom of every page· admin
- Every number on your dashboard now comes from the KPI dictionary· vendor, csm, sdm
- Revenue at risk, with each engagement counted once· vendor, csm
- Whether delivering faster brings customers back· vendor
- Which of your customers are you about to lose· vendor
- Active service revenue, and money that always says which money it is· vendor, csm
- Satisfaction, and the same figure weighted by what customers actually pay· vendor, csm
- Pick a demo persona by name, from one list· admin
- Revenue delivered, and how much of it landed on the agreed date· vendor, sdm, csm, customer
- See how many of your sourced leads turn into real work· vendor
- Step into the demo without a password· admin
- Reset demo data now dresses the people you can sign in as· admin
- The demo world is now a software vendor, not a consultancy· admin, csm, sdm, expert, vendor, customer
- The verification panel is gone from user profiles· admin
- Real blockers on your dashboard, and a nudge when feedback is due· customer
- The demo tenant now opens clean each morning, and records who reset it· admin
- Duplicate integrations and expert ratings can no longer be created· admin
- SLA timing now follows a project the whole way, not just at intake· csm, sdm, expert, admin
- Demo data now fits the people already in your tenant· admin
- See what every role can do, on one page· admin
- Setup can now be skipped· admin, vendor
- Every KPI on the vendor dashboard now says what it means· vendor, admin
- The users and finances pages load again· admin, csm, sdm
- Older quotes and invoices now show the work value too· customer, expert, vendor, csm, sdm, admin
- Quotes and invoices now show only the work value· customer, expert, vendor, csm
- Your service leads board now reads as a pipeline built around you· vendor, csm, sdm, admin, customer, expert
- Your notifications now live in the sidebar· admin, csm, sdm, expert, vendor, customer
- The lead journey now speaks your language· admin, csm, sdm, expert, vendor, customer
- Invite teammates, edit your organisation profile, and see access and SLA at a glance· admin
- See each bid opportunity's stage at a glance· expert
- Your project activity, invoices and dashboard are clearer than ever· customer
- Your vendor revenue, customers and delivery detail pages are all here· vendor
- Your SDM dashboard's colour-coded supply and quality signals are back· sdm
- Your dashboard's invoice and activity links now open real pages· customer
- Open every card on your platform setup dashboard· admin
- Permission changes now apply to open sessions instantly· admin, csm, sdm, expert, vendor, customer
- Change a user's role from the user directory· admin
- Fine-tune permissions for a single user· admin
- Click through any vendor dashboard card to see the detail behind it· vendor
- See the platform as any of your users· admin
- Switch between your roles without logging out· admin, csm, sdm, expert, vendor
- Set what each role can do from settings· admin
- Onboarding now captures a detailed profile for every product you sell· vendor
- Onboarding sets up your real SLA configuration· admin, vendor
- Cleaner services and skills in your onboarding setup· admin, vendor
- Your company profile is saved as real details during setup· admin, vendor
- Workspace setup now proposes your real settings, ready to confirm· admin, vendor
- Workspace setup is leaner, with no empty categories step· admin, vendor
- New teams are guided through setup before they start· admin, vendor
- Set up your workspace by chatting with an AI concierge· admin, vendor
- Create leads with a guided product, service and skill picker· vendor
- Choose which services a product offers· admin
- Skills now link to services, not categories· admin, csm, sdm
- See your single next best action on every lead· customer, expert, csm, sdm, admin, vendor
- Take action on a lead straight from its workspace· customer, expert, csm, sdm, admin, vendor
- Drill into customer health, and see SLA breaches in your churn risk· vendor
- See your revenue funnel and top customers with real numbers· vendor
- See which revenue and accounts are at risk on your vendor dashboard· vendor
- See where revenue sits across your delivery stages on your vendor dashboard· vendor
- See which delivery speeds and regions retain your revenue· vendor
- See real time-to-value and delivery speed on your vendor dashboard· vendor
- See your real earnings on the expert workbench· Expert
- See which customers are protecting — or putting at risk — your future revenue· vendor
- See the real money behind your area's service delivery· sdm
- See real bid-price economics for your area· sdm
- See the real strength of every expert in your area· sdm
- See which gaps will stop go-live — and track your outreach· sdm
- See which experts can actually cover each gap· sdm, admin
- See your real go-live demand on the SDM dashboard· sdm
- Chase blocked accounts without leaving your dashboard· csm
- Know at a glance whether your project will go live on time· customer
- See whether your go live risk is rising or falling· csm
- See real go live status across your accounts· csm
- See the slice of supply you own on the SDM dashboard· sdm
- See your earnings at a glance· expert
- Your work queue now shows the leads that need you· expert
- See and clear every go-live blocker across your accounts· CSM
- See your own portfolio of active accounts on the CSM dashboard· csm
- Message your delivery team from your project· customer
- Switch account or role and land straight on your dashboard· admin, csm, sdm, expert, vendor, customer
- See your real finances on your project· customer
- See real activity on your project· customer
- See how changes to your project affect timeline and cost· customer, expert, csm, sdm
- See and clear the actions that keep your project moving· customer, expert, csm, sdm
- All your organisation settings in one place· admin, csm, sdm
- Fill a tenant with demo leads in one click· admin
- New services, products and industries appear as soon as you add them· admin
- See your real active projects on the workbench· expert
- See your real opportunities on the expert workbench· expert
- See real quality scores for every expert· expert, vendor, csm, sdm
- Track what's blocking a project· csm, sdm
- Track your delivery progress on your dashboard· customer
- Your workbench is now yours· expert
- See your live project on your dashboard· customer
- See whether your platform is ready to go live· admin
- Configure delivery SLAs for your organisation· admin
- Manage your organisation's integrations· admin
- Configure commercial terms for your organisation· admin
- See your real team on your platform setup dashboard· admin
- Configure escalation for your organisation· admin
- Real data on your platform setup dashboard· admin
- Richer expert profiles in My Knowledge· expert
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