What’s new

The latest improvements to the Sustentus platform.

See your real active projects on the workbench

Your go live workbench now shows your actual active projects instead of sample rows:

Work in progress lists the projects you’re mid-delivery on, with the real stage, the time left against its target, the customer success manager, and the value at stake.
Move to completion gathers the projects nearing sign-off, each with the next step to close it out — drawn from your live milestones.
Each project sits in just one of the two tables, and its on-track or at-risk flag comes from real delivery timing, so an empty table means there is genuinely nothing waiting there.

See your real opportunities on the expert workbench

Your go live workbench now opens to your real bid pool, not a sample:

The available work table shows the open opportunities matched to you, drawn live from the platform.
Each one shows how well it fits you, the customer’s budget when they’ve shared one, and how long you have to respond and to start.
You see your top five matches at a glance, with the full bid pool a click away.

See real quality scores for every expert

Expert quality on the go-live workbench now reflects real delivery data instead of sample numbers:

Experts see their real customer satisfaction, platform rating, repeat-work rate, and rework rate, with a clear ”—” wherever there is not yet enough data — never an invented figure.
Vendors can rate an expert from one to five on a delivered lead, and that rating feeds the expert’s platform rating.
Customer success and service delivery managers can flag a delivered lead that needed rework, which feeds the expert’s rework rate.

Track what’s blocking a project

Delivery teams can now record and clear blockers on a project, so everyone can see what’s holding up go-live:

Raise a blocker from the project page with its owner — the customer, your team, or the expert — and a short note on its impact, such as “delays go live by 3 days”.
Mark a blocker resolved once it’s cleared and it drops off the project’s open list.
A project with nothing outstanding shows a clean “no blockers” state, so an empty list means the project really is clear.

Track your delivery progress on your dashboard

Your customer dashboard now shows your real delivery progress instead of sample content:

The progress section lists your actual milestones — each with its status (upcoming, underway, or done), who owns it, and the outcome it delivers — with anything blocking go-live clearly flagged.
Your overall progress figure is now worked out from the milestones genuinely completed, so it reflects real work delivered.
As your expert marks work done, your progress and outcomes update to match.

This continues making your customer dashboard reflect your real project.

Your workbench is now yours

When you sign in, your go live workbench shows your real name and a specialisation drawn from your own profile, in place of the sample details shown before.
Your workbench is scoped to your account, so you only ever see your own view.

See your live project on your dashboard

Your customer dashboard now shows your real project instead of sample content:

The header shows your actual project — its name, your company, and the project reference — from your live project.
The “talk to your team” panel lists the real people on your project: your assigned expert and delivery manager.
If you don’t have an active project yet, your dashboard now shows a clear “no active project yet” message instead of sample data.

This begins making your customer dashboard reflect your real project.

See whether your platform is ready to go live

Your platform setup dashboard now tells you, from your real configuration, whether you are ready to go live:

The readiness tiles show which of the five go-live checks pass — SLA configured, service model defined, integrations connected, roles assigned, and commercial rules set — and a single ready-or-not result, all derived from what you have actually set up.
The service model card marks each service stage complete or missing from your real configuration, and the configuration gaps panel lists exactly what is still missing, each with a direct link to the page that fixes it.

This completes making your platform setup dashboard reflect your organisation’s real configuration.

Configure delivery SLAs for your organisation

Admins can now set up service-level agreements from the platform setup dashboard:

Define the owner, target, warning, and breach timers (in business days), impact, and escalation toggle for each service stage — Request, BRD, Bidding, Delivery, Billing, and CSAT — from the new SLA configuration page, and your definitions are saved per organisation.
The SLA card on your setup dashboard now shows your real coverage — complete, partial, or missing — based on how many stages you have configured, instead of sample content.

This is part of making your platform setup dashboard reflect your organisation’s real configuration.

Manage your organisation’s integrations

Admins can now track their organisation’s integrations from the platform setup dashboard:

Add integrations from the catalogue and set each one’s status, last sync, and impact, from the new integrations page — your changes are saved per organisation.
The integrations and available-integrations cards on your setup dashboard now show your real registry — what’s connected and what’s still available to add — instead of sample content.

This is part of making your platform setup dashboard reflect your organisation’s real configuration.

Configure commercial terms for your organisation

Admins can now set up commercial terms from the platform setup dashboard:

Set your vendor revenue percentage and confirm whether your pricing rules are set, from the new commercial settings page — your choices are saved per organisation.
The commercial card on your setup dashboard now shows your real status — complete, partial, or missing — instead of sample content.

This is part of making your platform setup dashboard reflect your organisation’s real configuration.

See your real team on your platform setup dashboard

Admins now see their organisation’s actual people on the platform setup dashboard, instead of sample content:

The user management table lists your real team members — name, role, email, when they were last active, and whether an invite is still pending.
The roles and permissions card shows your real totals and flags which required roles still have no active user, so you can see what is missing before going live.

This continues making your platform setup dashboard reflect your organisation’s real state.

Configure escalation for your organisation

Admins can now set up escalation from the platform setup dashboard:

Turn default escalation on or off for your organisation from the new escalation settings page, and your choice is saved.
The escalation card on your setup dashboard now shows your real status — active when default escalation is on, or flagged as missing when it is not yet set up.

This is part of making your platform setup dashboard reflect your organisation’s real configuration.

Real data on your platform setup dashboard

Admins now see their own organisation’s live data on the platform setup dashboard, instead of sample content:

The header shows your real organisation name and who is managing the account.
The readiness section reflects your actual setup-checklist progress — completion percentage, how many items are done, and which steps are still outstanding.

When you complete a step on your setup checklist, the dashboard readiness updates to match, so what you see is always your current state rather than a fixed example.

Richer expert profiles in My Knowledge

Experts can now capture a fuller, more matchable picture of themselves on the My Knowledge page:

Record your seniority and total years of experience, so your profile reflects how senior you are at a glance.
Add the industries and sectors you work in, chosen from your organisation’s list — so you’re matched to leads in the domains you know.
For each skill you select, set your proficiency and years in that skill — a clearer picture of where you’re strongest, not just what you can do.
Set your availability in detail: weekly capacity in hours, your earliest start date, and whether you work remote, onsite, or hybrid.

Your existing skills, products, and availability toggle are unchanged — the new fields simply sit alongside them, ready whenever you want to fill them in.