What’s new
The latest improvements to the Sustentus platform, newest first. Open an entry for the full detail, or use search to find a change.
- Your service leads board now reads as a pipeline built around you· vendor, csm, sdm, admin, customer, expert
- Your notifications now live in the sidebar· admin, csm, sdm, expert, vendor, customer
- The lead journey now speaks your language· admin, csm, sdm, expert, vendor, customer
- Invite teammates, edit your organisation profile, and see access and SLA at a glance· admin
- See each bid opportunity's stage at a glance· expert
- Your project activity, invoices and dashboard are clearer than ever· customer
- Your vendor revenue, customers and delivery detail pages are all here· vendor
- Your SDM dashboard's colour-coded supply and quality signals are back· sdm
- Your dashboard's invoice and activity links now open real pages· customer
- Open every card on your platform setup dashboard· admin
- Permission changes now apply to open sessions instantly· admin, csm, sdm, expert, vendor, customer
- Change a user's role from the user directory· admin
- Fine-tune permissions for a single user· admin
- Click through any vendor dashboard card to see the detail behind it· vendor
- See the platform as any of your users· admin
- Switch between your roles without logging out· admin, csm, sdm, expert, vendor
- Set what each role can do from settings· admin
- Onboarding now captures a detailed profile for every product you sell· vendor
- Onboarding sets up your real SLA configuration· admin, vendor
- Cleaner services and skills in your onboarding setup· admin, vendor
- Your company profile is saved as real details during setup· admin, vendor
- Workspace setup now proposes your real settings, ready to confirm· admin, vendor
- Workspace setup is leaner, with no empty categories step· admin, vendor
- New teams are guided through setup before they start· admin, vendor
- Set up your workspace by chatting with an AI concierge· admin, vendor
- Create leads with a guided product, service and skill picker· vendor
- Choose which services a product offers· admin
- Skills now link to services, not categories· admin, csm, sdm
- See your single next best action on every lead· customer, expert, csm, sdm, admin, vendor
- Take action on a lead straight from its workspace· customer, expert, csm, sdm, admin, vendor
- Drill into customer health, and see SLA breaches in your churn risk· vendor
- See your revenue funnel and top customers with real numbers· vendor
- See which revenue and accounts are at risk on your vendor dashboard· vendor
- See where revenue sits across your delivery stages on your vendor dashboard· vendor
- See which delivery speeds and regions retain your revenue· vendor
- See real time-to-value and delivery speed on your vendor dashboard· vendor
- See your real earnings on the expert workbench· Expert
- See which customers are protecting — or putting at risk — your future revenue· vendor
- See the real money behind your area's service delivery· sdm
- See real bid-price economics for your area· sdm
- See the real strength of every expert in your area· sdm
- See which gaps will stop go-live — and track your outreach· sdm
- See which experts can actually cover each gap· sdm, admin
- See your real go-live demand on the SDM dashboard· sdm
- Chase blocked accounts without leaving your dashboard· csm
- Know at a glance whether your project will go live on time· customer
- See whether your go live risk is rising or falling· csm
- See real go live status across your accounts· csm
- See the slice of supply you own on the SDM dashboard· sdm
- See your earnings at a glance· expert
- Your work queue now shows the leads that need you· expert
- See and clear every go-live blocker across your accounts· CSM
- See your own portfolio of active accounts on the CSM dashboard· csm
- Message your delivery team from your project· customer
- Switch account or role and land straight on your dashboard· admin, csm, sdm, expert, vendor, customer
- See your real finances on your project· customer
- See real activity on your project· customer
- See how changes to your project affect timeline and cost· customer, expert, csm, sdm
- See and clear the actions that keep your project moving· customer, expert, csm, sdm
- All your organisation settings in one place· admin, csm, sdm
- Fill a tenant with demo leads in one click· admin
- New services, products and industries appear as soon as you add them· admin
- See your real active projects on the workbench· expert
- See your real opportunities on the expert workbench· expert
- See real quality scores for every expert· expert, vendor, csm, sdm
- Track what's blocking a project· csm, sdm
- Track your delivery progress on your dashboard· customer
- Your workbench is now yours· expert
- See your live project on your dashboard· customer
- See whether your platform is ready to go live· admin
- Configure delivery SLAs for your organisation· admin
- Manage your organisation's integrations· admin
- Configure commercial terms for your organisation· admin
- See your real team on your platform setup dashboard· admin
- Configure escalation for your organisation· admin
- Real data on your platform setup dashboard· admin
- Richer expert profiles in My Knowledge· expert
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