Mistyped enquiries no longer lock colleagues out of a lead form

The lead capture form you embed on your website limits how many enquiries can arrive from one network in a short window, so that nobody can flood you with junk. That limit used to count every attempt — including the ones the form itself turned away.

Most people at a company share a single network address, so the limit was shared too. Five mistyped email addresses, spread across five different colleagues, were enough to close the form for the sixth person, who had filled it in perfectly and was simply told to try again later.

The limit now counts only the enquiries that actually reached you. A form that rejects a submission — a typo in an address, a product and service pairing you no longer offer, a missing answer — no longer spends anyone’s allowance. Genuine enquiries are unaffected: the allowance is the same size, and it still stops one machine from sending you a flood.

Two smaller things this also fixes. Once the limit was reached, every further attempt used to push the window further out, so a busy office could keep itself locked out by retrying. And a failure on our side counted against the visitor. Neither does now.

Nothing changes in how you set the form up, and the list of recent submissions on your integrations settings still shows every attempt, accepted or rejected, exactly as before.