Older survey scores show as the customer gave them

Until 15 October the short satisfaction survey asked for a score from 1 to 5, and the score was kept as if it were out of 10. A customer who gave 5 out of 5 saw 2.5 out of 5, often in red.

Those scores now show as the customer gave them. Customers see their own answers corrected. CSMs, administrators and experts see the corrected scores on every satisfaction list and response, and in the satisfaction and expert-quality figures that count them.

Scores from the full satisfaction form, and every score sent since 15 October, were already right and are unchanged.