Configure delivery SLAs for your organisation

Admins can now set up service-level agreements from the platform setup dashboard:

• Define the owner, target, warning, and breach timers (in business days), impact, and escalation toggle for each service stage — Request, BRD, Bidding, Delivery, Billing, and CSAT — from the new SLA configuration page, and your definitions are saved per organisation.
• The SLA card on your setup dashboard now shows your real coverage — complete, partial, or missing — based on how many stages you have configured, instead of sample content.

This is part of making your platform setup dashboard reflect your organisation’s real configuration.