Put a lead-capture form on your own website

Until now a lead reached Sustentus because someone typed it in, pasted a spreadsheet, or connected a CRM to the inbound webhook. Enquiries arriving through a “Contact us” box on your own site had to be retyped — or were never typed at all.

You can now put a Sustentus form on your website. Go to Settings → Integrations, choose which products and services the form should offer, switch it on, and copy the snippet. Paste it wherever the form belongs. There are two versions of the snippet: one resizes itself to fit, and a plain frame for sites that strip scripts.

The form carries your organisation’s name and logo, and offers only the products and services you chose — narrowed to what your catalogue actually has, so a service you deactivate stops being offered without you editing anything.

An enquiry that arrives this way becomes an ordinary lead: same request number, same starting status, same owner and CSM, same activity trail, same journey. Nothing downstream treats it differently.

What you can see

The integrations settings list the last 20 submissions with what happened to each — accepted, or turned away and by which guard. That is there so “nobody has filled it in” and “everything is being turned away” never look the same. Submissions are kept for 30 days.

About spam

The form is a public page, so it is protected three ways: a hidden field that catches automated form-fillers, a limit on how often one visitor and one form can submit, and a CAPTCHA. The card tells you which of these are active — the CAPTCHA needs keys set for your deployment, and the card says plainly when they are not.

Inviting the customer

A submission creates the lead and the customer record straight away, but it does not create an account for them. Sending someone an account because they filled in a form on a website would mean anyone who found the form could give themselves one inside your workspace. You invite the customer deliberately from the lead, the same way you already do after importing a spreadsheet.

Replacing a form’s address

If a snippet ends up somewhere it should not be, Replace the form address in the settings mints a new one. Every copy of the old snippet stops working immediately, so paste the new one wherever the form should stay.