Customers see the request they already raised instead of being asked to raise another

Before a project starts, the customer overview, workspace, activity and messages pages used to say “No active project yet” and offer Raise a request, even when the customer had already raised one that was still being scoped, out to bid or with its quote under review.

Customers with a request in progress now see Your request is with your team, the request’s number and title, and an Open request link to it. If more than one request is in progress, a link takes you to the full list of your requests. Raise another request is still there for a separate need.

A customer with no request in progress sees the same message as before, with Raise a request.