The assistant now knows which organisation you are in

When the Sustentus assistant launched it could talk and nothing more — ask it for a figure from your account and it would tell you it could not reach one. It can now reach your organisation’s own records. Sign in as you normally do and ask it what your organisation offers, and it will read your product and service catalogue and answer from it.

It reads your organisation and only ever your organisation. The assistant is bound to the workspace your session is in before the conversation starts, and nothing you type can point it somewhere else — asking it about another organisation’s data will not get you another organisation’s data. If your workspace has been suspended it reads nothing at all.

Sustentus staff and our invited partners can use the assistant too. They belong to no single organisation, so they pick one to work in and can switch between them; a partner sees only the organisations assigned to them. Working inside your organisation, they see exactly what you would see there — the same answers from the same records, with no extra reach into it.

The conversation is still not saved, so refreshing the page starts a fresh one.