SLA timing now follows a project the whole way, not just at intake

The stage timers you configure under Configure → SLA only ever applied to brand-new requests. Once a project moved past intake, the clock stopped: nothing was measured against your targets, and the on-track, at-risk and breached labels could not appear no matter how long a project sat.

Every stage of the journey is now measured.

• Experts see time against target on the work queue, with overdue projects called out instead of reading as on track.
• CSMs get a real stage and a real band on the blocker queue, so a project that has stalled in scoping, bidding or delivery surfaces on its own.
• SDMs see adherence figures that count the whole journey rather than the first step.
• Projects that are delivered or out for a satisfaction survey now sit under Move to completion in the expert workbench, where the closing stages belong, rather than staying mixed in with live delivery work.

Finished and qualified-out projects deliberately carry no timer — nothing is outstanding on them, so nothing counts against a target.

Your configured targets, warning and breach thresholds are unchanged, and so is what each band means. What changed is how much of the journey they are applied to.