See real quality scores for every expert

Expert quality on the go-live workbench now reflects real delivery data instead of sample numbers:

• Experts see their real customer satisfaction, platform rating, repeat-work rate, and rework rate, with a clear ”—” wherever there is not yet enough data — never an invented figure.
• Vendors can rate an expert from one to five on a delivered lead, and that rating feeds the expert’s platform rating.
• Customer success and service delivery managers can flag a delivered lead that needed rework, which feeds the expert’s rework rate.