Invite teammates, edit your organisation profile, and see access and SLA at a glance

Your admin area picks up a set of practical upgrades. You can now invite a new team member straight from users & roles — enter their email, choose a role, and watch who’s still to accept in a pending-invitations list. The users page now opens with an access-control summary: total users, roles assigned, and any required roles still missing. Your SLA settings show three summary tiles — stages covered, whether default timers are set, and overall status — above the detailed timers. The general settings tab is now a structured organisation profile (name, legal name, plan, support email, website, timezone, region and fiscal year) in place of the raw settings list. And the escalation area is now called Automations everywhere, so it’s easier to find.