Every number on your dashboard now comes from the KPI dictionary
Over the last few weeks each figure on your dashboard was given a definition: what is counted, over what period, as at when, and the records behind it. Until now some of the older figures sat beside those definitions while still being worked out the old way — which is how the dashboard came to show active service revenue twice, in two currencies, at two different scales.
That is fixed. Every figure on the dashboard is now read from the dictionary, so a number and its definition can no longer disagree, and no concept appears twice with two values.
What you see at the top
Three figures now lead the page, each opening to the same workings the KPI dictionary shows:
- Active service revenue — the contracted value of every engagement accepted and not yet settled or ended, labelled as a snapshot rather than a monthly figure
- Service activation rate — of the opportunities sourced in the period, the share that became active delivery work
- Revenue at risk — the flagged share of that same order book, counted once per engagement
Retention now counts customers
The retention section counted money before, under a definition that says in as many words that it counts customers. It counts customers now: of those who had work delivered last period, the share who started something new in this one, broken down by how fast their work was delivered and by where they are. Every bucket shows how many customers are in it, and opens to the customers themselves.
Money reads the same way everywhere
Every money figure on the dashboard and its pages is written in euros, in full, to the whole unit. Figures that used to be abbreviated to the nearest thousand — and rounded before you saw them — are now shown as they are. One of the customer tables was also sorting by nothing at all while claiming to sort by total spend; it sorts correctly now.
What has gone
Some figures were removed rather than repointed, because nothing in the dictionary defines them and so nobody could say what they counted:
- net revenue retention and gross revenue retention, along with the alert that was derived from them
- the annualised run-rate tile and the revenue movement strip
- the time-to-value section
Three pages went with them — the revenue, delivery and retention pages — as each was left with no figure to show and nothing linking to it. The delivery figures that do have definitions, on-time delivery rate and delivery quality, are still in the KPI dictionary.
If you used the delivery page for oversight, nothing replaces it in this release. Building a delivery surface on defined figures is a separate piece of work.